Amazon Prime Video App Not Working on ROKU: How to Fix Prime Video App Not Working (Fixed)

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Introduction:
Are you experiencing issues with the Amazon Prime Video app on your Roku device? If you’re unable to stream your favorite shows and movies, don’t fret! In this article, we will guide you through the steps to troubleshoot and fix the Amazon Prime Video app not working on Roku. By following these simple steps, you’ll be able to get back to enjoying your favorite content in no time. Let’s dive in!

Step 1: Check for App Updates
The first thing you should do is ensure that you have the latest version of the Amazon Prime Video app installed on your Roku device. To do this, start by pressing the home button on your Roku remote. Navigate to the Amazon Prime Video app and highlight it. Then, press the star button on your remote to access the options menu. Wait for the app to load the channel information, and you’ll see a menu with various options. Move up and select “check for updates” to see if there’s a newer version available. Updating the app might resolve any compatibility issues and fix the problem.

Step 2: Hard Restart Your Roku Device
If updating the app didn’t resolve the issue, the next step is to perform a hard restart of your Roku device. Here’s how you can do it:
1. Using your Roku remote, turn off the device.
2. Unplug the power cable from the power outlet.
3. Wait for three to five minutes before plugging the power cable back in.
4. Turn on your Roku device again.

Performing a hard restart can often resolve temporary glitches and network connectivity issues that may be causing the problem with the Amazon Prime Video app.

Step 3: Reinstall the Amazon Prime Video App
If the previous steps didn’t fix the issue, you can try reinstalling the Amazon Prime Video app on your Roku device. Here’s what you need to do:
1. From the home screen, locate the Amazon Prime Video app and highlight it.
2. Press the star button on your Roku remote, and a pop-up menu will appear.
3. Select “remove channel” to uninstall the app from your device. Confirm the action by clicking “remove.”
4. Press the home button on your Roku remote to go back to the home screen.
5. Scroll down until you find “Streaming Channels” and select it.
6. On the next screen, choose “Search Channels” and type in the app name (Amazon Prime Video).
7. The app will appear in the search results. Scroll to the right and select “Add Channel” to reinstall it on your device.

By reinstalling the app, you essentially start with a fresh installation, which can help resolve any underlying issues causing the app to not work properly.

Conclusion:
After following these steps, you should be able to fix the Amazon Prime Video app not working on your Roku device. Remember to check for updates, perform a hard restart, and reinstall the app if necessary. By troubleshooting these common issues, you’ll be back to enjoying your favorite shows and movies on Amazon Prime Video in no time. Don’t forget to give this article a thumbs up if it helped you and consider subscribing to our channel for more helpful tech tutorials. Happy streaming!