Amazon Prime Video App Not Working on ROKU: How to Fix Prime Video App Not Working (FIXED)

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Welcome to TechVerse! In this article, we will discuss how to fix the common issue of the Amazon Prime Video app not working on ROKU. We will provide step-by-step instructions to help you resolve this problem. So, let’s get started!

Key Points:
1. Ensure that you are running the latest version of the Amazon Prime Video app.
2. Perform a hard restart of your ROKU device if the issue persists.
3. Completely reinstall the Amazon Prime Video app if the problem continues.
4. Follow the instructions below to troubleshoot and fix the issue.

Step 1: Update the Amazon Prime Video App

To begin, make sure you have the latest version of the Amazon Prime Video app installed on your ROKU device. Follow these steps:

  • Press the home button on your ROKU remote.
  • Navigate to the Amazon Prime Video app on the home screen.
  • Highlight the app and press the star button on your remote to open the options menu.
  • A menu will appear with various options. Scroll up and select “Check for updates” to ensure you have the latest version of the app.

If the app is not up to date, it will automatically update. Check if this resolves the issue. If not, proceed to the next step.

Step 2: Perform a Hard Restart

If the Amazon Prime Video app is still not working, a hard restart of your ROKU device may fix the problem. Here’s how to do it:

  • Use your ROKU remote to turn off the device.
  • Unplug the power cable from the power outlet.
  • Wait for three to five minutes.
  • Reconnect the power cable and turn the device back on.

Performing a hard restart can refresh the system and resolve any temporary glitches that may be affecting the app.

Step 3: Reinstall the Amazon Prime Video App

If the issue persists after performing a hard restart, you might need to reinstall the Amazon Prime Video app. Follow these steps:

  • From the ROKU home screen, navigate to the Amazon Prime Video app.
  • Highlight the app and press the star button on your remote to open the options menu.
  • Select “Remove Channel” from the pop-up menu to uninstall the app.

Please confirm the uninstallation by clicking on “Remove.” Once uninstalled, press the home button on your ROKU remote.

  • Scroll down on the home screen until you find “Streaming Channels” and press OK on your remote to select it.
  • In the “Streaming Channels” menu, scroll down and click on “Search Channels.”
  • Type in the app name, which is “Amazon Prime Video.”
  • The app will appear. Highlight it and scroll to the right.
  • Click OK on your remote to add the channel back to your device.

By reinstalling the Amazon Prime Video app, you can ensure that any corrupted files or settings are cleared, potentially fixing the issue.

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Conclusion

In this article, we have provided a step-by-step guide on how to fix the issue of the Amazon Prime Video app not working on ROKU. By following these instructions, you can ensure that you are running the latest version of the app, perform a hard restart if needed, and reinstall the app to resolve any persistent issues.

If you have any further questions or need additional assistance, feel free to reach out. Happy streaming!