Amazon Prime Video App Not Working on ROKU: How to Resolve Prime Video App Issues

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In this article, we will discuss how to fix the common issue of the Amazon Prime Video app not working on Roku devices. If you’re experiencing difficulties with your Prime Video app, follow the steps below to troubleshoot and resolve the issue.

Check for App Updates

First, ensure that you have the latest version of the Amazon Prime Video app installed on your Roku device. To do this, follow the steps below:

  1. Press the Home button on your Roku remote.
  2. Navigate to the Amazon Prime Video app and select it.
  3. Once the app is highlighted, press the Star button on your Roku remote to open the options menu.
  4. Wait for the channel information to load, and then a menu will appear with various options.
  5. Move up and select Check for updates to verify if you’re running the latest version of the app.

If an update is available, follow the prompts to install it. Once the app is updated, check if the issue is resolved. If not, proceed to the next step.

Hard Restart Your Roku Device

If updating the app did not fix the issue, a hard restart of your Roku device might resolve the problem. Here’s how to perform a hard restart:

  1. Using your Roku remote, turn off your Roku device.
  2. Unplug the power cable from the power outlet.
  3. Wait for three to five minutes.
  4. Reconnect the power cable and turn on the device.

After the device restarts, check if the Amazon Prime Video app is working properly. If the issue persists, proceed to the next step.

Reinstall the Amazon Prime Video App

If the previous steps did not resolve the problem, reinstalling the Amazon Prime Video app might fix the issue. Follow the steps below to reinstall the app:

  1. From the Roku home screen, navigate to the Amazon Prime Video app.
  2. Select the app, and then press the Star button on your Roku remote.
  3. Choose Remove channel from the pop-up menu to uninstall the app from your device.
  4. Confirm the uninstallation by selecting Remove.
  5. Press the Home button on your Roku remote.
  6. Scroll down to Streaming Channels and select it.
  7. Choose Search Channels and type in the name of the app.
  8. Once the app appears, select it and click Add channel to install it back on your device.

After reinstalling the app, check if the issue is resolved. Hopefully, these steps will help you fix the problem and enjoy seamless streaming on your Roku device.

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(Note: This article is for informational purposes and aims to provide guidance on troubleshooting the Amazon Prime Video app on Roku devices. Results may vary, and technical issues beyond the scope of this guide may require further assistance from Roku or Amazon support.)