Amazon Prime Video App Not Working on ROKU: Troubleshooting Guide (FIXED)

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In this article, we will discuss how to fix the issue of the Amazon Prime Video app not working on Roku. If you are experiencing difficulties accessing or using the app on your Roku device, don’t worry. We have some simple steps that can help you resolve the problem and get back to enjoying your favorite content.

Step 1: Ensure App is Up-to-Date

The first step is to ensure that you have the latest version of the Amazon Prime Video app installed on your Roku device. Follow these steps to check for updates:

  1. Press the home button on your Roku remote to access the home screen.
  2. Navigate to the Amazon Prime Video app and select it.
  3. Once the app is highlighted, press the star button on your Roku remote to open the options menu.
  4. Wait for the channel information to load, and a menu will appear with various options.
  5. Scroll up and select “Check for updates” to verify if you have the most recent version of the app.

Updating the app to the latest version can often resolve many compatibility issues and improve performance. After updating, check if the problem is resolved before proceeding to the next step.

Step 2: Hard Restart Your Roku Device

If the app still isn’t working correctly, a hard restart of your Roku device can often resolve technical glitches. Here’s how to do it:

  1. Use the Roku remote to turn off your device.
  2. Unplug the power cable from the power outlet.
  3. Wait for three to five minutes.
  4. Plug the power cable back in.
  5. Turn on your Roku device.

Performing a hard restart refreshes the system and clears temporary data, which can help resolve various issues. After the restart, check if the Prime Video app is functioning properly.

Step 3: Reinstall the Prime Video App

If the previous steps didn’t fix the problem, the next troubleshooting method is to completely reinstall the Amazon Prime Video app on your Roku device. Follow these instructions:

  1. From the home screen, navigate to the Amazon Prime Video app.
  2. Highlight the app and press the star button on your Roku remote.
  3. A pop-up menu will appear. Select “Remove channel” to uninstall the app from your device.
  4. Confirm the uninstallation by clicking “Remove”.
  5. After uninstalling, press the home button on your Roku remote.
  6. Once again, use the remote to scroll down to “Streaming Channels” and press OK.
  7. In the “Search Channels” section, type in the app name and wait for it to appear.
  8. Highlight the app and scroll to the right.
  9. Click “OK” on your remote to select “Add channel” and install it back on your device.

By reinstalling the app, you ensure that any corrupted or missing files are replaced with a fresh version. After installing, launch the app and check if it now works as expected.

If these troubleshooting steps resolved the issue and the Amazon Prime Video app is now functioning correctly, be sure to give this article a thumbs up and consider subscribing to our channel for more helpful videos.

In conclusion, if you are experiencing difficulties with the Amazon Prime Video app on your Roku device, following these steps can often resolve the problem. Ensuring that your app is up-to-date, performing a hard restart of your Roku device, and reinstalling the Prime Video app are effective troubleshooting methods. By following these steps, you can enjoy uninterrupted streaming of your favorite content on Amazon Prime Video.