How to Resolve Connection Issues with Shark IQ Robot Self-Empty™ XL

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Troubleshooting Your Robot and Wi-Fi

Connection issues with Shark IQ Robot Self-Empty™ XL are no longer a concern. The step-by-step guide below will help you factory reset my shark iq robot vacuum and ensure that you’re back in control in no time.

Step One: Reboot Your Wi-Fi Router

  1. Unplug the power cord from the back of the router.
  2. Wait 60 seconds and then plug it back in.
  3. Confirm Wi-Fi functionality by connecting a phone, tablet, or computer to your network.

If you are confident that the Wi-Fi is working correctly, move on to the next step.

Step Two: Restart Your Robot

  1. Shut off the robot and wait at least 10 seconds.
  2. Power it back up to complete the restart process.

Step Three: Reboot Your Phone

  1. Turn off your phone, wait a few minutes, then turn it back on.
  2. Connect your Wi-Fi following this procedure.

By implementing these three steps, you will have a fresh start for connecting your robot.

Understanding Wi-Fi Connectivity

When connecting your robot to Wi-Fi in the Shark Clean app, it is essential to:

  • Connect to the 2.4 GHz Wi-Fi network, not the 5 GHz one, if multiple networks are available.
  • If only one network is present, this connection will occur automatically.

Your robot’s indicator lights can guide you through any connectivity issues:

  • Red exclamation point: Incorrect wireless network password.
  • Solid red lights: Your wireless network could not be found.
  • Red or flashing alternately: Wrong username or password for your Shark account.
  • Red and flashing simultaneously: The robot is not connected to the network.

Resources and Support

  1. Help Section of Your App: A go-to for quick assistance.
  2. Support Page: Visit online for detailed guidance.
  3. Customer Service: Call the given number for personalized support.


Factory resetting your Shark IQ Robot Vacuum is now straightforward and accessible. Follow these practical steps, and you’ll overcome any connection obstacles with ease.