Fire TV Remote Troubleshooting: Resolving Power and Volume Button Issues

While technology has made our lives significantly more comfortable, it can sometimes pose challenges that can be frustrating to deal with. One such issue is when your Fire TV remote’s power and volume buttons stop functioning. If you are currently facing this problem, this guide will provide you with the solutions you need.

Understanding the Importance of Auxiliary Devices

Multiple Bluetooth devices connected to your Firestick can lead to issues with your remote, preventing it from establishing a successful connection. While a Firestick allows up to seven devices to be connected simultaneously, having numerous devices might interfere with the remote. If you suspect this to be the issue, try disconnecting one device and then attempt to use your remote. You might also need to re-pair the remote, a process that we will discuss in detail later.

Identifying the Correct Remote

Another point to consider is the importance of using the correct remote for your device. A Firestick remote designed for one Fire TV device may not work with another unless it’s correctly paired. So, ensure that your remote isn’t paired with a different device. For instance, one user reported on the Amazon Forum that only their power and volume buttons were working because they were using a remote for a different Firestick device. Therefore, checking the pairing of your remote is essential before diving into more complex troubleshooting steps.

How to Re-pair Your Firestick Remote

Before we proceed, let’s discuss the process of re-pairing your Firestick remote. Start by unplugging your Firestick from the TV, then disconnect the power cable. Wait for approximately a minute before reconnecting your Firestick. Once your device is fully booted, tap the Home button on your remote and try navigating around to see if it works. If it doesn’t, press and hold the Home button for about 15 seconds, then try using your remote. If this process doesn’t resolve the issue, the next step is to perform a factory reset on your Firestick remote.

Factory Resetting Your Firestick Remote

To reset your Firestick remote, follow these steps. Start by unplugging your Firestick from the TV and power outlet. Wait for a minute before proceeding. Next, press and hold the Left Navigation button, the Menu button, and the Back button simultaneously for at least 15 seconds. After releasing the buttons, wait for about five seconds, then remove the batteries from your Firestick remote. Do not put them back yet. Plug your Firestick back into the TV and power outlet, then wait for a minute for it to boot up. Only then should you put the batteries back into your remote. Press the Home button on your remote. At this point, the LED indicator should blink blue a few times, indicating successful pairing. If this doesn’t occur, hold the Home button again for 10 seconds. If the LED blinks orange rapidly, it means that the remote is stuck in discovery mode. In this case, you will need to use the Fire TV smartphone app.

Using the Firestick Smartphone App

The Firestick Smartphone app can serve as a substitute for your physical Firestick remote, or it can be used to get your original remote functioning again. If you don’t have the app on your smartphone, you can download it from the Google Play Store or the Apple App Store. Ensure that your Firestick and smartphone are connected to the same Wi-Fi network for optimal performance. After downloading the app, follow the on-screen prompts, which may include entering a 4-digit code shown on your TV. Once the app is set up, you can use it to navigate your Firestick interface and resolve any issues with your original remote.

Updating Your Firestick Software

Regular software updates from Amazon can help keep your Firestick and remote functioning optimally. These updates usually occur automatically, but if this process doesn’t happen, you can manually update your Firestick and remote. To do this, go to Settings > My Fire TV > About > Check for System Updates. Similarly, to update your Firestick remote, navigate to Settings > Remotes and Bluetooth Devices > Amazon Fire TV Remotes > select your remote. If an update is available, you can install it directly from there.

What to Do If All Else Fails

If you’ve tried all the above steps and your remote is still not functioning correctly, you have a couple of options. You can use the Android or iOS smartphone app, or you could try borrowing a friend’s remote to see if it works with your device. If the borrowed remote works, it’s likely that your remote is physically damaged and needs to be replaced.


Dealing with a malfunctioning Fire TV remote can be frustrating, but the solutions provided in this guide should help resolve most issues. Always start by checking the simple things, such as ensuring that you’re using the correct remote and that it’s adequately paired with your Firestick device. If the problem persists, consider re-pairing your remote, performing a factory reset, using the smartphone app, or updating your Firestick and remote software. By methodically working through these steps, you should be able to solve the problem and get back to enjoying your Fire TV experience.

Why are the power and volume buttons on my Fire TV remote not working?

This issue can occur due to various reasons such as incorrect pairing, interference from other Bluetooth devices, outdated software, or physical damage to the remote. Try troubleshooting by re-pairing the remote, disconnecting other Bluetooth devices, updating the software, or using the Fire TV smartphone app.

How can I re-pair my Fire TV remote?

To re-pair your Fire TV remote, first unplug your Firestick device and wait for a minute. Plug it back in, let it boot up, then press the Home button on your remote. If the remote is still not working, press and hold the Home button for about 15 seconds.

What should I do if none of the solutions work?

If none of the solutions work, consider using the Firestick smartphone app as a temporary remote. Alternatively, you could try borrowing a remote from a friend to see if it works with your device. If the borrowed remote works, your remote may be physically damaged and may need to be replaced.