Dell Laptop Keyboard Not Working? Here’s the Fix

how to fix keyboard not working on dell laptop
how to fix keyboard not working on dell laptop

When you stumble upon a situation where your Dell laptop’s keyboard ceases to function, there’s no need to fret. This guide will cover all possible scenarios and solutions to fix the issue. Renowned for their robustness, performance, and affordability, Dell laptops are among the top choices for users worldwide. However, even the most reliable brands can encounter hardware problems, and Dell is no exception.

Get Your Dell Laptop Keyboard Back in Action

In the following sections, we will navigate through the process of troubleshooting and fixing a Dell laptop keyboard that isn’t working.

Step 1: Enable the On-Screen Keyboard

First things first, let’s enable the on-screen keyboard. This way, you can continue typing without a physical keyboard. To do this:

  1. Click on the Start button.
  2. Navigate to Settings.
  3. Enter Ease of Access.
  4. Select Keyboard from the left side of the menu.
  5. Toggle the “Use the On-Screen Keyboard” box.

Step 2: Disable Filter Keys

A leading cause of keyboard malfunctions is the enabled Filter Keys option. Disabling it is straightforward:

  1. Access Windows Search.
  2. Type “Ease Of Access” and click on “Ease of Access keyboard settings”.
  3. Locate the “Use Filter Keys” option and uncheck the box.

Step 3: Reboot Your Computer

Although it might seem too simplistic, rebooting your computer is a crucial step. Rebooting clears the memory (RAM), rectifying any hardware or software glitches. In many instances, you might find your keyboard functioning correctly post-reboot.

Further Steps if Your Dell Laptop Keyboard Still Isn’t Working

Should the keyboard continue to malfunction post-reboot, please proceed with the following steps.

Step 4: Perform a Power Drain

A power drain might help fix the problem:

  1. Unplug the power cable and disconnect all peripheral devices.
  2. If your laptop’s battery is removable, remove it. Press and hold the power button for at least 30 seconds, then plug in the charger and turn on the laptop.
  3. If your laptop’s battery is non-removable, disassemble the laptop to manually disconnect the battery, press and hold the power button for 30 seconds, reconnect the battery, and turn the computer on.

Step 5: Update Keyboard Drivers

Outdated drivers might hinder device performance. Check your keyboard driver:

  1. Go to Windows Search, type “Device Manager”, and open the app.
  2. Expand the “Keyboards” category, right-click on the keyboard device, and hit “Update Driver”.
  3. The computer will scan for newer versions and automatically install if available.

Step 6: Run Windows Troubleshooter

Utilize the in-built Windows troubleshooting tool:

  1. Navigate to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  2. Click on Keyboard and then “Run the troubleshooter”.

Step 7: Update Windows Version

Keeping your system and drivers updated ensures device compatibility and performance. To update Windows:

  1. Go to Settings > Update & Security.
  2. Update your Windows version.

Step 8: Reinstall the Keyboard Device

If all else fails, reinstall the keyboard device:

  1. Go to Device Manager > Keyboards.
  2. Right-click on your keyboard and go to Properties > Driver tab.
  3. Click on “Uninstall Device”, check “Delete the driver software for this device”, and click on “Uninstall”.
  4. Reboot your Dell laptop.

Keeping Your Dell Laptop Keyboard in Top Shape

To avoid further keyboard-related issues, here are some tips:

  1. Maintain Keyboard Cleanliness: Periodically clean your keyboard to prevent damage caused by dust particles.
  2. Update Regularly: Keeping your Windows and drivers updated patches security vulnerabilities and maintains software compatibility.

Summary

To recap, if your Dell laptop keyboard stops working, disable the Filter Keys option, reboot your computer, perform a power drain, update keyboard drivers, use the Windows troubleshooter, update your Windows version, and if necessary, reinstall the keyboard device. Regular maintenance, like cleaning and updating your system, can prevent such problems in the future.

QnA

How do I enable the on-screen keyboard on a Dell laptop?

Click on the Start button, navigate to Settings, enter Ease of Access. Select Keyboard from the left side of the menu and toggle the “Use the On-Screen Keyboard” box.

What is a power drain and how to perform it on a Dell laptop?

A power drain might help fix keyboard issues. Unplug the power cable, disconnect all peripheral devices. If the laptop’s battery is removable, remove it, press and hold the power button for at least 30 seconds, then plug in the charger and turn on the laptop. If the battery is non-removable, you may need to disassemble the laptop to manually disconnect the battery.

How do I update keyboard drivers on a Dell laptop?

Go to Windows Search, type ‘Device Manager’, and open the app. Expand the ‘Keyboards’ category, right-click on the keyboard device, and hit ‘Update Driver’. The computer will scan for newer versions and automatically install if available.

How do I run the Windows Troubleshooter for keyboard issues on a Dell laptop?

Navigate to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Click on Keyboard and then ‘Run the troubleshooter’.

How do I update my Windows version on a Dell laptop?

Go to Settings > Update & Security and update your Windows version.

How do I reinstall the keyboard device on a Dell laptop?

Go to Device Manager > Keyboards. Right-click on your keyboard and go to Properties > Driver tab. Click on ‘Uninstall Device’, check ‘Delete the driver software for this device’, and click on ‘Uninstall’. Then, reboot your Dell laptop.