How to Fix the Device Not Supported Pop-Up in a 2019 Dodge Laramie with a 12 Screen

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Are you experiencing the frustrating “Device Not Supported” pop-up on your 2019 Dodge Laramie with a 12″ screen? Don’t worry, you’re not alone. Many Dodge Ram owners have encountered this issue, but finding a solution seems to be a challenge. Thankfully, we have found a fix that will help you get rid of this annoying pop-up once and for all. In this article, we will guide you step by step through the process of resolving the “Device Not Supported” issue on your uconnect device.

The Problem

The “Device Not Supported” message keeps appearing on the screen of your Dodge Laramie, regardless of what you touch. It’s frustrating and interrupts your driving experience. You’ve tried resetting the device, disconnecting the battery, and even searching for solutions on YouTube, but nothing seems to work. Well, fret not! We have a solution that will finally silence that pesky pop-up.

Step-by-Step Guide to Fix “Device Not Supported” Issue

Step 1: Disconnect the Battery

To begin the troubleshooting process, you can start by disconnecting the battery. This might help reset the system and get rid of the pop-up. However, in many cases, this step alone does not provide a permanent solution.

Step 2: Inspect the USB Ports

The USB ports in your truck might be causing the “Device Not Supported” pop-up. Start by inspecting all the USB ports to ensure that they are intact and not damaged. These ports are often used for connecting phones, tablets, and other devices. If any of the ports are loose or damaged, they could be the culprit behind the issue.

Step 3: Test the USB Ports

Now it’s time to test the USB ports one by one. Connect your devices to each port and see if the pop-up appears. If the message only appears when using a specific port, then you have identified the problem. It’s important to note that the device you connect could also be the cause, so try different devices as well.

Step 4: Inspect the Faulty Port

Once you have identified the faulty port, it’s time to take a closer look. The port that is defaulting and causing the “Device Not Supported” pop-up needs to be fixed. Here’s what you can do:

  • Gently wiggle the USB card inside the faulty port. Sometimes, the connection can get loose or misaligned, causing the issue.
  • If wiggling the card doesn’t solve the problem, you may need to clean the port. Use a cotton swab (Q-tip) dipped in alcohol to clean the inside of the port. This will remove any dirt or debris that might be interfering with the connection.

Step 5: Test the Fixed Port

After cleaning or adjusting the port, test it again by connecting your device. If the pop-up no longer appears, congratulations! You have successfully solved the “Device Not Supported” issue. Repeat this process for any other faulty ports, if applicable.

Some Additional Tips

  • To avoid future occurrences of the “Device Not Supported” pop-up, be cautious about who you allow to connect their devices to your vehicle’s USB ports. If you frequently have passengers who connect their phones or tablets, it’s important to make sure they use reliable and compatible devices.
  • Regularly check and clean the USB ports to prevent any dirt or debris from interfering with the connections. Maintenance is key to keeping your uconnect device functioning smoothly.

In conclusion, dealing with the “Device Not Supported” pop-up on your 2019 Dodge Laramie with a 12″ screen can be frustrating. However, by following the steps outlined in this guide, you can successfully fix the issue. Remember to test the USB ports, identify the faulty one, and either clean or adjust it accordingly. By taking these steps, you can ensure a smooth and hassle-free driving experience without any more interruptions from the “Device Not Supported” pop-up.