How to Resolve TikTok Messages Not Working: Troubleshooting Guide

TikTok, owned by ByteDance, is a popular social networking platform known for its short video-sharing format. It has become a hub for showcasing creativity and skills to a global audience. One of the notable features of TikTok is its direct messaging capability, allowing users to easily connect with each other. However, there have been numerous reports of TikTok messages not working for some users. If you’re experiencing this issue, this comprehensive troubleshooting guide will help you resolve it.

Common Reasons for TikTok Messages Not Working

If your DMs on TikTok are not loading properly or messages are not showing up, there could be several underlying reasons for this issue. Let’s explore the most common causes:

  1. Using the PC Version: One prevalent issue occurs when users try to send direct messages from the PC version of TikTok. It’s important to note that the direct messaging feature is only available on the mobile app version.
  2. Age Restriction: TikTok imposes age restrictions on certain features to ensure the safety of minors. If your account age is set below 18 years, you won’t be able to send or receive private messages. This restriction is in place to protect underage users from potential harassment.
  3. Unverified Phone Number: To utilize the direct messaging feature on TikTok, you need to have a verified phone number associated with your account. If you signed up using an email address, make sure to enter and verify your mobile number in the account settings.
  4. Privacy Settings: Your TikTok account’s privacy settings may prevent you from receiving direct messages. If you have set your privacy settings to “No one” for the “Who can send you direct messages” option, even your friends won’t be able to send you messages. Adjust the privacy settings to allow messages from your friends.
  5. Server Issues: TikTok’s servers can experience overload or downtime, resulting in temporary messaging issues. If none of the above reasons apply to you, it’s worth checking the TikTok server status to see if there are any ongoing server problems.

How to Fix TikTok Messages Not Working

Now that we have identified the common causes, let’s dive into the solutions for fixing TikTok messages not working:

1. Set Your Age to 18 Years or Above

If you’re under 18 years old and unable to send private messages, it’s likely because TikTok restricts this feature for users below the age of 18. To change this, you need to contact the TikTok Support team and provide them with the necessary document proofs, such as a Date of Birth certificate or ID proof. Once your age is verified, you’ll gain access to the messaging feature.

2. Verify Your Phone Number

If changing your age doesn’t resolve the issue, ensure that your phone number is verified. TikTok requires a verified phone number to enable text messaging. Follow these steps to check your verification status:

  1. Go to your TikTok profile.
  2. Click on the Options button.
  3. Select “Manage account” and choose “Phone Number”.
  4. Choose your region and enter your phone number. Make sure you have access to the phone with the provided number.
  5. TikTok will send a verification code to your number. Enter the code to complete the verification process.

3. Adjust Your Privacy Settings

Check your TikTok privacy settings to ensure they allow direct messages from your friends. If your settings are set to “No one” for the “Who can send you direct messages” option, you won’t receive messages from anyone. Modify the privacy settings to the “Friends” option, which allows your friends to send you direct messages.

4. Verify Server Status

Occasionally, TikTok experiences server downtime or outages. If the previous solutions didn’t work for you, it’s worth checking the TikTok server status. Visit the Down Detector TikTok Status page to determine if there are any ongoing server issues. Keep in mind that server problems are temporary, and you’ll need to wait until the servers are back online.

Additional Tips for a Smooth TikTok Experience

To ensure an uninterrupted TikTok experience and avoid messaging issues, consider the following tips:

  • Keep the App Updated: Regularly update the TikTok app to the latest version available. App updates often include bug fixes and improvements that can resolve common issues.
  • Maintain a Stable Internet Connection: TikTok heavily relies on a stable internet connection to function properly. Ensure you have a fast and consistent internet connection to prevent lag and errors while using the app.
  • Follow Community Guidelines: Familiarize yourself with TikTok’s community guidelines and adhere to them. Violating the guidelines can result in restrictions or account suspension, affecting your messaging capabilities.


TikTok is a thriving platform for sharing short videos and connecting with others. While it’s not primarily a messaging platform, TikTok offers direct messaging features to facilitate communication among users. If you’re facing issues with TikTok messages not working, this troubleshooting guide provides practical solutions to resolve the problem. Ensure your age is set correctly, verify your phone number, adjust privacy settings, and stay updated with the latest app version. By following these steps, you can enjoy a seamless messaging experience on TikTok.

Why are TikTok messages not working?

TikTok messages may not work due to several reasons:

  • Using the PC version of TikTok, which doesn’t support direct messaging.
  • Age restriction: Users under 18 cannot send or receive private messages.
  • Unverified phone number: A verified phone number is required to use the messaging feature.
  • Privacy settings: If your privacy settings restrict messages, you won’t receive them.
  • Server issues: TikTok server downtime or outages can affect messaging functionality.

How can I fix TikTok messages not working?

To fix TikTok messages not working, try the following steps:

  1. Ensure your age is set to 18 or above.
  2. Verify your phone number in TikTok’s account settings.
  3. Adjust your privacy settings to allow direct messages.
  4. Check the TikTok server status for any ongoing issues.

What should I do if TikTok messages are not working?

If TikTok messages are not working, you can try these solutions:

  1. Contact TikTok Support to change your age if you’re under 18.
  2. Verify your phone number in the account settings.
  3. Review and adjust your privacy settings to allow direct messages.
  4. Check the TikTok server status for any ongoing issues.
  5. Update the TikTok app to the latest version available.
  6. Maintain a stable internet connection for a smooth experience.
  7. Follow TikTok’s community guidelines to avoid account restrictions.