Fixing Your Direct Messages on TikTok: A Comprehensive Guide

Are you having trouble sending direct messages on TikTok? You’re not alone. Many users are experiencing issues with this feature, whether it’s not finding the direct message option or encountering an error message that says, “Only friends can send messages to each other.” If you’re facing these challenges, you’re probably wondering why it’s happening and how you can fix it. Direct messaging is a crucial social feature on TikTok, so it’s essential to have it working properly.

Understanding the Reason Behind Inaccessible Messaging

There are a few reasons why you may be unable to send messages on TikTok. First and foremost, if you’re under the age of 16, you won’t have access to the direct message feature. TikTok implemented an age restriction for this feature in April 2020, limiting its use to registered users aged 16 and above. It was done to enhance the safety of younger users on the platform.

Additionally, if you’re not mutual followers with the user you’re trying to message, you may encounter difficulties. TikTok has a safety feature called “Who can send you direct messages,” where users can choose who can send them messages. By default, this setting is set to “Friends,” meaning only your followers whom you follow back can send you direct messages. If the user hasn’t changed their setting to “Everyone,” you won’t be able to send them messages unless you become mutual followers.

Furthermore, if a user sets their “Who can send you direct messages” setting to “Nobody,” no one can send them direct messages, even if you’re mutual followers. This setting completely blocks incoming messages.

Effective Solutions to Fix TikTok Messages

To resolve the issue of TikTok messages not working, you have several options:

1. Creating a New TikTok Account

If you’re under the age of 16, the best approach is to create a new TikTok account. This method allows you to set a new birthday, ensuring that you meet the minimum age requirement to use the direct message feature. If you’re willing to abandon your current account, follow these steps:

  1. Open TikTok on your mobile device or desktop.
  2. Select one of the sign-up options.
  3. When entering your birthday, make sure to set your age to 16 or above (e.g., 1 January 2000).
  4. Provide your email address and set a password.
  5. Complete the reCAPTCHA to confirm you’re not a bot.

After creating a new account with an age of 16 or above, you’ll be able to use the direct messaging feature. Simply navigate to a user’s profile, tap on the three dots, and select “Send message.”

However, if you’re hesitant to create a new account because you already have a substantial following on your current one, there’s another solution.

2. Becoming Mutual Followers

If you’re 16 or above and facing issues with the direct message feature, you can try following the user and waiting for them to follow you back. Since the default setting for “Who can send you direct messages” is “Friends,” being mutual followers is necessary to send messages. Here’s what you need to do:

  1. Follow the user you want to message.
  2. Wait for them to follow you back.
  3. Once they’re following you, you can send them a message by navigating to their profile, tapping on the three dots, and selecting “Send message.”

If you want to receive messages from anyone, you can change your “Who can send you direct messages” setting to “Everyone” in your TikTok privacy settings.

3. Contacting TikTok Support

If your TikTok account was registered with an age below 16, you won’t be able to send messages. However, you can contact TikTok support to change your birthday and gain access to the direct message feature. Follow these steps:

  1. Open TikTok on your mobile device.
  2. Go to your TikTok profile by tapping on the “Me” icon in the bottom navigation bar.
  3. Tap on the three dots to access the settings.
  4. Scroll down and select “Report a problem.”
  5. Navigate to “Select a Topic” > “Account and profile” > “Editing Profile” > “Other” > “Still have a problem.”
  6. Explain that you need to change the birthday you provided during the sign-up process.
  7. Tap on “Report” to submit your request.

Ensure that you request TikTok to change your birthday to a date where you’ll be 16 years old or above. Once your request is processed successfully, you’ll be able to see the “Send message” option when you tap on the three dots on someone’s profile.

Conclusion

The ability to send messages on TikTok is a vital social feature, but it comes with certain restrictions. Whether you’re underage, not mutual followers with the recipient, or facing safety settings, there are ways to overcome these limitations. By creating a new account, becoming mutual followers, or contacting TikTok support, you can regain access to the direct message feature and engage with others effectively. Remember, if you prefer not to take any action, you can wait until you reach the age of 16 to start using the feature.

If you’re experiencing issues with TikTok messages, there are several solutions to fix the problem. One effective method is to create a new TikTok account with an age of 16 or above, allowing you to access the direct message feature. Alternatively, you can follow the user you want to message and have them follow you back. If these methods don’t work, you can contact TikTok support to change your birthday and gain access to the messaging feature. For more detailed instructions and additional solutions, you can refer to this helpful guide on how to fix TikTok messages not working.

Why can’t I send messages on TikTok?

There are a few reasons why you may be unable to send messages on TikTok. First, if you’re under the age of 16, you won’t have access to the direct message feature. TikTok implemented an age restriction for this feature in April 2020. Additionally, if you’re not mutual followers with the user you’re trying to message or the user has set their safety setting to ‘Nobody,’ you won’t be able to send messages. To learn more about these reasons and how to fix the issue, refer to the detailed guide above.

How can I fix TikTok messages not working?

To fix TikTok messages not working, you have a few options. If you’re under 16, you can create a new TikTok account and set your age to 16 or above. If you’re already 16 or above, try following the user you want to message and have them follow you back. Another solution is to contact TikTok support and request a change to your birthday. For detailed instructions, refer to the comprehensive guide above.

Can I wait until I’m 16 to use the direct message feature on TikTok?

If you’re currently underage and unable to send messages on TikTok, you have the option to wait until you reach the age of 16. Once you turn 16, the direct message feature will become available to you. However, if you’re eager to start using the feature sooner, you can explore other solutions mentioned in the article.