Sonos Beam Alexa Not Working: Troubleshooting Guide and Fix

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In this article, we will discuss a common issue faced by Sonos users where the Sonos Beam is having trouble connecting with Spotify and Alexa. Many users have reported that when they ask Sonos to play music, it simply doesn’t work. This can be incredibly frustrating, but we have found a simple fix that should work for the majority of users. In this step-by-step guide, we will walk you through the process of resolving the issue and getting your Sonos Beam back on track.

Troubleshooting Steps

  1. Access your Amazon Account: To begin troubleshooting, open your Amazon account. You can do this through your mobile phone or any device with internet access.

  2. Navigate to Your Account Settings: Once you are logged into your Amazon account, click on the “Account” tab or link to access your account settings.

  3. Locate “Content and Devices”: In the account settings, scroll down until you find the option for “Content and Devices”. Click on it to proceed.

  4. Click on “Devices”: Within the “Content and Devices” section, you will see several tabs at the top. Click on the “Devices” tab to view a list of devices associated with your Amazon account.

  5. Find Your Sonos Devices: Scroll down the list until you locate your Sonos devices. They will be listed as “Other Devices”. Click on each Sonos device and proceed to de-register it from your Amazon account. This will unlink the Sonos devices from your account.

  6. Go back to the Sonos App: After de-registering your Sonos devices, return to the Sonos app on your mobile device or computer.

  7. Access Amazon Settings in the Sonos App: In the Sonos app, navigate to the “Services” and “Voice” sections. Here, you will find the settings related to your Amazon account and Alexa integration.

  8. De-register Amazon Alexa: Within the Amazon settings, locate the option for “Amazon Alexa” and click on it. From there, you will be able to de-register your Sonos speakers that are linked to Alexa. Simply select the speakers and delete them from your account.

  9. Reinstall Amazon Alexa: Once you have removed the Sonos speakers from your Amazon account, you can proceed to reinstall Amazon Alexa. To do this, go to the “Add Voice Assistants” section in the Sonos app. Scroll to find “Amazon Alexa” and follow the prompts to re-register your Sonos speakers with Alexa.

  10. Test the Connection: After completing the above steps, test the connection between Sonos, Spotify, and Alexa. Try using voice commands to play music and ensure that everything is functioning properly. In most cases, this troubleshooting method should resolve the issue and restore full functionality.


If you have been experiencing issues with your Sonos Beam not working with Spotify and Alexa, we hope this troubleshooting guide has been helpful to you. By following the step-by-step process outlined above, you can resolve the issue and get your Sonos system back up and running smoothly. Remember to de-register and reinstall your Sonos devices in both your Amazon account and the Sonos app. By following these instructions, you should be able to enjoy the seamless integration between Sonos, Spotify, and Alexa once again.

We understand that technical issues can be frustrating, but with the right guidance, they can often be resolved quickly. If you have any further questions regarding this issue or any other Sonos-related matters, feel free to reach out for assistance. Happy listening!