Troubleshooting YouTube on Vizio TV

why is youtube not working on my vizio smart tv
why is youtube not working on my vizio smart tv

If you’re facing issues with the YouTube app on your Vizio TV, you’re not alone. Many users encounter problems when trying to access YouTube on their Vizio SmartCast TVs. Whether it’s the app not loading, showing a black screen, or constantly crashing, these issues can be frustrating. But fret not, we have you covered with a comprehensive troubleshooting guide to get YouTube up and running on your Vizio TV once again!

Is Your Vizio TV Compatible with YouTube?

Before diving into troubleshooting, let’s first ensure that your Vizio SmartCast TV is compatible with the YouTube app. Not all Vizio models support YouTube due to recent app upgrades. Below is a list of older Vizio TV models that no longer support YouTube:

{List of incompatible Vizio SmartCast TV models}

If your Vizio SmartCast TV is still compatible, great! Proceed to the next section. However, if you own an older Vizio TV model that doesn’t support YouTube, don’t worry; we have alternative solutions for you.

Alternative Ways to Get YouTube on Unsupported Vizio TV

If your Vizio TV model doesn’t support YouTube, there are two workarounds to still enjoy YouTube on your TV:

A. Couple a Supported Streaming Device

You can easily resolve this by coupling a supported streaming device with your Vizio TV. Popular streaming devices like Roku, Amazon Fire TV, Xbox One, PS4, PS5, Chromecast, and Apple TV support YouTube. If you already have one of these devices, you’re in luck. Simply plug the streaming device into your Vizio TV’s HDMI port, switch to the corresponding HDMI source, and add the YouTube channel to your streaming device. Now, you can seamlessly stream YouTube on your Vizio TV.

B. Connect Your Phone/PC to Vizio TV

If you prefer not to buy an extra streaming device, you can still watch YouTube on your Vizio TV by connecting your phone or PC. Share your phone or PC screen with your Vizio TV while streaming YouTube on your mobile device. You can achieve this through either wired connection using HDMI cables or wirelessly via screen sharing. No need to spend extra dollars; simply follow these steps, and you’ll be enjoying YouTube on your Vizio TV in no time.

Power Cycle Your Vizio TV

A simple power cycle can work wonders in resolving various streaming issues on your smart TV. If you’re facing unresponsiveness, a black screen, crashes, or lag while streaming YouTube, follow these steps to perform a power cycle:

  1. While your TV is on, unplug it directly from the power outlet.
  2. Leave it unplugged for 60 seconds.
  3. Plug the TV back into the power outlet.
  4. Open the YouTube app, and it should work like a charm.

This soft reset, as we call it, won’t affect your settings, installed apps, or configurations, so no need to worry about that. Alternatively, you can also perform a soft reset directly from the TV menu. Simply click on the menu button on your Vizio remote controller, navigate to System > Reset & Admin > Soft Power Cycle, and follow the on-screen instructions.

Troubleshoot Network Connection & Update DNS

A sluggish or unstable internet connection can also be a culprit for YouTube app issues. If you’re facing problems, try restarting your network router first. Unplug the router, wait for 30 seconds, and then plug it back in. Once your router is online, connect your Vizio SmartCast TV to it and attempt to access YouTube again.

Here are some additional troubleshooting steps to fix potential network issues:

  • Restart your network router: Unplugging and replugging your router can often resolve connectivity issues. After the router comes back online, make sure your TV is connected to it, and try opening the YouTube app once more.
  • Reduce network activity: If other devices connected to your network are using a significant amount of bandwidth, it can slow down your network. Disconnect other devices and see if that improves YouTube’s performance.
  • Try a different network router: Switching to a different network connection can help identify whether the issue lies with your current router. If YouTube works fine on a different network, it indicates a problem with your original router.
  • Consider using an ethernet cable: Some users have found that using an ethernet cable provides a more stable connection compared to Wi-Fi. If you have the option, give it a try.

Updating your DNS server to Google DNS can also enhance your internet connection’s speed and stability, potentially resolving YouTube app problems. Follow these steps to update the DNS server on your Vizio TV:

  1. Click on the Menu button on your TV remote.
  2. Go to Network > Manual Setup.
  3. Under “Pref. DNS server,” enter “”
  4. Under “Alt. DNS server,” enter “”
  5. Click on “Save” to apply the changes.
  6. Wait for the TV to reconnect to the new DNS server, and then restart your Vizio TV.
  7. Open the YouTube app, and it should work flawlessly.

An alternative way to update the DNS server on your Vizio TV is through the TV’s menu:

  1. Press the Home button on your TV remote.
  2. Click on the Settings icon at the top right corner.
  3. Go to All Settings > Network > Edit.
  4. Click on the option to “Set Automatically.”
  5. Under the DNS server, enter “”
  6. The app will start working after updating the DNS server.

By updating your DNS server to Google’s fast and reliable servers, you increase the chances of resolving YouTube app issues on your Vizio TV.

Update Vizio SmartCast TV Software

An outdated software version on your Vizio SmartCast TV can lead to problems with YouTube and other apps. Keeping your TV’s software up to date is crucial to ensure smooth operation. To update your Vizio TV software, follow these steps:

  1. Click on the Menu button on your Vizio TV remote.
  2. Navigate to “System” under TV settings.
  3. Click on “Check for Updates.”
  4. You will be prompted to check for updates; select “Yes.”
  5. If there’s an available software update, your TV will proceed to download and install it (make sure your TV is connected to the internet).
  6. Once the update is complete, open the YouTube app, and it should function without any issues.

Updating your TV’s software is a simple yet

effective way to address YouTube app problems and ensure your Vizio SmartCast TV is equipped with the latest features and improvements.

Check If YouTube Server Is Down

Sometimes, the issue might not be with your TV or network but rather with YouTube’s streaming server. While it’s not common, YouTube’s server can experience temporary outages, leading to app crashes, login issues, or black screens. In such cases, the problem is not specific to your Vizio SmartCast TV, but rather a general issue affecting multiple users.

To check if YouTube’s server is down, there are a few steps you can take:

  • Check YouTube’s social media handles: Sometimes, the YouTube support team may post updates on their Twitter or Facebook accounts regarding any ongoing server issues.
  • Use online tools to check server status: Websites like “DownDetector” allow you to see if YouTube is experiencing widespread server problems or if it’s a localized issue.
  • Test on other devices: Verify if YouTube is working on other devices, such as your mobile phone, PC, or other streaming devices. If YouTube doesn’t work on any device, it’s likely a server problem.

By performing these checks, you can determine whether the issue lies with your Vizio TV or with YouTube’s server. If it’s the latter, all you can do is wait until YouTube resolves the server issue.

Reset TV to Factory Settings

If you’ve tried all the previous solutions, and YouTube is still not functioning on your Vizio TV, you may consider resetting your TV to factory settings. This will restore your TV to its default state, potentially resolving any software-related issues. However, be cautious, as this process will erase all your settings and configurations.

To reset your Vizio TV to factory defaults, follow these steps:

  1. Press the “Menu” button on your TV remote.
  2. Select “Admin & Privacy” (some older models may have this under “System” settings).
  3. Then, choose “Reset TV to Factory Settings” or “Clear Memory.”
  4. Confirm the reset by selecting “Reset” when prompted.

Once the reset is complete, you will need to set up your TV from scratch, selecting the appropriate options. Afterward, open the YouTube app, and it should start working as expected.

For some older Vizio TV models without a remote, you can reset the TV directly using the buttons on the TV:

  1. Locate the buttons on your Vizio smart TV (they may be located behind the TV or at the lower edge, depending on the model).
  2. While your TV is on, press and hold the “Volume Down” and “Input/Source” buttons simultaneously until you see a memory/factory reset prompt on your TV.
  3. Once the prompt appears, press and hold the “Input” button alone for 10 seconds (you’ll see another prompt indicating that the reset is in progress if done correctly).

Please note that resetting your TV to factory settings is a last resort, and you should only proceed with this step if all other troubleshooting methods have failed to resolve the YouTube app issues.

Contact Vizio Support

If you’ve diligently followed all the tips mentioned above, and the YouTube app is still not functioning on your Vizio TV, it’s time to reach out to Vizio support for further assistance. Their team of experts will be able to help you identify the issue and guide you towards a resolution.

You can get in touch with Vizio support through the following channels:

Chat & SMS:

  • For SMS support, text 205-301-3729.
  • For Chat, visit Vizio’s official website ( and look for the chat option during their support hours.


  • For phone support, dial (844) 254-8087 during their support hours.

Vizio’s support team is available to assist you on weekdays from 8 am to 8 pm CST and on weekends from 9 am to 8 pm CST.

Bottom Line

In conclusion, encountering issues with the YouTube app on your Vizio SmartCast TV can be frustrating, but it’s not the end of the world. By following the troubleshooting guide provided above, you can get YouTube up and running on your Vizio TV once again. Here’s a quick recap of the steps:

  1. Check compatibility with YouTube for your Vizio TV model.
  2. If your TV doesn’t support YouTube, consider coupling a supported streaming device or connecting your phone/PC to your TV.
  3. Perform a power cycle (soft reset) on your Vizio TV.
  4. Troubleshoot your network connection and update the DNS server to Google DNS.
  5. Keep your Vizio SmartCast TV software up to date.
  6. Check if YouTube’s server is down using online tools or social media updates.
  7. If all else fails, try resetting your TV to factory settings.
  8. For further assistance, don’t hesitate to contact Vizio support.

We hope this guide helps you resolve the YouTube app issues and brings back the joy of streaming videos on your Vizio Smart TV. Let us know which method worked best for you in the comments section, and feel free to share this article with others facing similar challenges. Happy streaming!

Why is YouTube not working on my Vizio Smart TV?

If you are facing issues with the YouTube app on your Vizio Smart TV, it could be due to compatibility, network problems, or outdated software. You can troubleshoot by checking compatibility, power cycling your TV, updating DNS settings, and ensuring your software is up to date. If the problem persists, consider contacting Vizio support.

How do I check if my Vizio TV is compatible with YouTube?

To check compatibility, refer to the list of supported Vizio SmartCast TV models. If your TV is not compatible, you can still access YouTube by using a supported streaming device or connecting your phone/PC to the TV.

What are the alternative ways to access YouTube on an unsupported Vizio TV?

If your Vizio TV doesn’t support YouTube, you can use a supported streaming device like Roku or Amazon Fire TV, or connect your phone/PC to the TV and mirror your screen to watch YouTube.

How can I power cycle my Vizio TV?

To power cycle your Vizio TV, simply unplug it from the power outlet, wait for 60 seconds, and plug it back in. This can resolve many streaming issues without affecting your settings.

How do I update DNS settings on my Vizio SmartCast TV?

To update DNS settings, go to Network > Manual Setup on your Vizio TV’s menu. Enter Google’s DNS servers: as the Preferred DNS server and as the Alternate DNS server. Save the changes and restart your TV.

What should I do if YouTube’s server is down?

If YouTube’s server is down, you’ll experience issues on all devices. Check YouTube’s social media handles for updates, use online tools to check server status, or try accessing YouTube on other devices. If it’s a server issue, you’ll need to wait for YouTube to resolve it.